What does it cost to hire a Fractional Customer Success leader?
hand holding a cash modeling app and typing on a laptop
There are a couple of phases to a Fractional relationship, with the cost going down over time. The RecastSuccess team takes on an in-depth discovery cycle that includes creating a customer lifecycle map, fit/gap analysis, and team analysis This enables us to select the optimal resources for your company and craft a roadmap for our work together. An implementation fee is assessed for this work.
For early-stage companies >$5M ARR, we recommend embedding a leader 1-day per week to supervise your full-time in-house resource(s).
For later-stage companies $5M to $30M additional days are typically recommended.
Most companies find by hiring a part-time resource, they save ~$100k vs. the cost of hiring a similar resource full-time over the course of a year.
By hiring a Fractional leader you will also avoid:
Recruiting costs
Benefits like health, DDS, vision, 401k, etc.
Payroll taxes and unemployment and disability insurance
Equity and bonuses
Operational costs including office space, laptop, etc.
PTO and severance packages
Our embedded leader focuses on upskilling the in-house team. When an internal individual contributor is enabled to take on an internal promotion to team leadership, an additional $50k+ is often realized in their first year of leadership vs. a more seasoned leader likely to deliver identical results.
Investment in Customer Success easily pays for itself
Avoid churning even a few customers
Free up the Sales leader/ team/ founders to close a big deal
Unlock fundraising with improved investor confidence
Avoid investing in costly software you don’t need
Identify upsell opportunities
Create referenceable customers to close deals
Ready to learn more? Visit https://www.recastsuccess.com/fractional-cs-leadership
